c
cortex-plugin-customer-support
ESMv1.0.0
Customer Support Automation Suite — Zendesk, Freshdesk, Intercom, Help Scout, and Zoho Desk integration for ticket triage, AI-drafted responses, duplicate detection, and trending issue analysis
0.00CortexPrism
cortex-plugincortexprismcustomer-servicedenopluginsupport
Install Command
$ cortex plugins install marketplace:cortexprism.io/plugins/cortex-plugin-customer-supportConfiguration
Plugin Type
ESM
Entry Point
plugins/cortex-plugin-customer-support/mod.ts
Tags
cortex-plugincortexprismcustomer-servicedenopluginsupport
Statistics
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Rating
0.0
/ 5.0
Version
v1.0.0
Published
June 19, 2026
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README
Customer Support Automation Suite
Multi-platform support plugin for CortexPrism — Zendesk, Freshdesk, Intercom, Help Scout, and Zoho Desk integration for ticket triage, AI-drafted responses, duplicate detection, and trending analysis.
Installation
cortex plugin install github:CortexPrism/cortex-plugin-customer-support
Tools
| Tool | Description |
|---|---|
support_list_tickets | List tickets with status, priority, and assignee filters |
support_get_ticket | Get full ticket details with conversation history |
support_draft_response | AI-drafted response using KB articles and past resolutions |
support_update_ticket | Update status, priority, assignee, add internal notes |
support_find_duplicates | Detect duplicate tickets via semantic similarity |
support_get_trending | Identify trending issues and recurring problems |
Configuration
{
"plugins": {
"cortex-plugin-customer-support": {
"zendeskSubdomain": "your-subdomain",
"zendeskEmail": "agent@company.com",
"zendeskApiToken": "your-token",
"freshdeskDomain": "your-domain.freshdesk.com",
"freshdeskApiKey": "your-key",
"intercomAccessToken": "your-token"
}
}
}
Supported Platforms
- Zendesk — API token + email
- Freshdesk — API key
- Intercom — Access token
- Help Scout — API key
- Zoho Desk — OAuth2
License
MIT
Published June 19, 2026 · Updated June 19, 2026